What is 12Climb Analytics?
As you know, all users of the 12Climb application have the opportunity to log their climbs in climbing gyms, rate routes, and leave their feedback on the category of each route.
Thus, it is possible to qualitatively collect feedback from customers of the climbing wall and adjust the process of routesetting, thereby improving the quality of the gym service: which categories and routes are more popular, which routesetters have higher ratings (who should be invited more often), which of the routesetter better estimates the categories of routes, etc.
In this article, we will describe in detail the current capabilities of the 12Climb Analytics tool.
All user data in the charts are anonymized, only at the competitions users and their points are displayed. The analytical data in the screenshots are given from the student climbing wall in Kyiv – KPIskala.
Climbing gym analytics
Analytics is divided into two sections: General (about the gym) and Events (all events held in the gym). Let’s start with the General section. The first graph is the number of attempts by category.
The graph above shows the number of attempts for each category for the entire period.
On the left is a set of filters that applies to all graphs. You can filter by date (period), Routesetter, Sector in the gym, active or inactive routes.
The following graph displays more detailed information – The number of attempts on each route. Thus, you can analyze the climb on which routes were noted more often and were more popular.
Further on the graphs, you can analyze the types of attempts by category and in more detail by each route: Flash, Redpoint, attempt. By the number of this or that type of mark on the route, it can be determined that climbers will climb quickly on the first try, and which routess and categories are forced to work on their passage.
And the last two graphs of the first section will relate directly to the routes in the climbing gym. The first graph is the age of the routes. This graph displays how many days the route has been since it was added to the application (setting). Thus, it is easier to maintain the relevance and novelty of the routes by sectors in the gym. It’s easy to check where the “older” routes are and better plan the routesetting of the climbing gym.
The second graph displays the Number of routes by category (active in the gym). This graph displays how many routes by category are now added to the gym.
Climbing Events Analytics
The most important thing at climbing events, competitions and challenges is to quickly and accurately calculate the results. When hundreds of climbers take part, it is extremely inconvenient to calculate the results on paper cards. Therefore, it is more convenient to hold any kind of festival in the 12Climb application. You easily add routes, assign points, and participants mark their achievements.
Online rating is considered in the application itself, but also 12Climb Analytics has a separate analytics section – Events.
At the beginning of the section there are filters that help you choose the necessary event and configure the choice of gender and category of participants. After adjusting the filters, you immediately see two rating tables – general and summary.
Thus, in a couple of clicks, you get detailed data on your event. Also, if necessary, all these results can be uploaded to a .csv file.
Further, you can see in more detail the feedback from climbers according to the estimates of routesetters and their “falling” into the category when evaluating routes.
There is also the opportunity to see the average ratings for each route and the deviation of the category rating for each route.
The following graph will be useful for checking the readiness of the event and compare the performance of the task to the routesetters. Using filters by routesetter and sector it is easy to see how many routes, which category and where it was prepared.
These are the basic graphs for displaying data on a climbing wall. At the request of customers, our company 12Climb can create different formats for displaying analytics.
We help to get high-quality feedback from your customers, analyze this data and draw the right conclusions to improve the quality of services on your climbing wall!